How can we help?
Reps is made by Rainforest Apps, a small independent studio. We read every message.
Helpful to include
- Your iPhone model and iOS version (Settings › General › About).
- The Reps version, shown at the bottom of Profile › Settings.
- What you expected to happen, what happened instead, and the steps that led there.
- A screenshot or screen recording, if you can.
Please don’t send your Apple Account password or payment details. We never need them.
Quick answers
Troubleshooting
The widget isn’t updating or shows an old card
Open Reps once, then return to the Home Screen. If the widget still looks stuck, remove it and add it again. Your cards and progress aren’t affected. Restarting your iPhone clears most widget problems too.
Picture decks won’t download
Check that you’re online and have enough free storage. You can see each download, and start it again, in Profile › Settings › Catalogue downloads.
My iCloud backup isn’t restoring
Make sure you’re signed in to the same Apple Account as before, with iCloud Drive turned on. A backup can take a few minutes to arrive on a new phone. If you exported a backup file, you can also restore from it on the Backup page in the Profile tab.
AI card writing says the limit has been reached
AI card writing has a monthly fair-use allowance, which renews at the start of each month. Everything else in Reps keeps working in the meantime.
Subscriptions and refunds
Payments are processed by Apple, so Apple handles billing, cancellations and refunds:
Privacy
To ask about your data, or to have it deleted, email us at the address above. Read the privacy policy for what Reps collects and why.